Returns & Exchanges
Due to the perishable nature of our premium Akaushi Wagyu, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure the vacuum seals are intact and the meat is still at a safe, chilled temperature.
Document Issues
Take clear photos of the shipping box, the shipping label, and any specific product defects or damage to assist our quality control team.
Contact Support
Send your order number and photos to our concierge team at support@akaushiwagyu.com within 24 hours of the recorded delivery time.
Resolution Delivery
Once reviewed, we will process a replacement shipment or issue a refund to your original payment method to rectify the issue.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing